At Thelyne Lab Solutions, we are committed to providing exceptional services and ensuring customer satisfaction. Please review our refund policy carefully.

No Refund Policy

Refunds are not provided for services once payment has been made, except under the following specific circumstances:

1. Service Not Rendered

   • If a scheduled service was not provided due to an error on our part and no rescheduling option is available, a refund will be issued.

2. Extreme Weather Conditions

   • If extreme weather conditions prevent us from rendering the scheduled service and no alternative date can be arranged, a refund will be processed.

Refund Process

• All refund requests must be submitted in writing within 3 business days of the missed or canceled service.

• Refunds will be processed through the original payment method within 10 business days of approval.

Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• Customer no-shows or late cancellations.

• Dissatisfaction with services rendered where proper procedures were followed.

• Situations where the customer fails to provide necessary information or documentation for the service.

Rescheduling Policy

In cases where a service cannot be rendered due to unforeseen circumstances, we will prioritize rescheduling the appointment at no additional cost

Thank you for choosing Thelyne Lab Solutions. We appreciate your understanding and cooperation!